Our Policies
Payment Methods: We accept the following payment methods:
- Credit cards (Visa, MasterCard, American Express)
- Debit cards
- PayPal
- Bank transfer
Payment Terms and Conditions:
1. All payments must be made in full before we can begin to process your order or provide services. We do not accept partial payments or instalment payments for services unless otherwise agreed upon in writing.
2. Late Payment: We require all payments to be made within one hour of confirming your reservation or booking, unless otherwise agreed upon in writing. This is to ensure that we are able to secure your reservation and avoid any potential price changes from airlines or other ground arrangement dealers.
If payment is not received within the specified timeframe, we reserve the right to cancel the service or reservation without notice. In such cases, any deposit or pre-payment made will be forfeited, and the customer will be responsible for any additional costs or fees incurred as a result of the cancellation.
We understand that unforeseen circumstances may arise, and we are committed to working with our customers to find a solution that meets their needs. If you are unable to make payment within the specified timeframe, please contact us as soon as possible to discuss alternative arrangements
We take the security of your payment information seriously and use industry-standard encryption and security measures to protect your personal and financial data. However, we cannot be held responsible for any unauthorized access to or use of your payment information that is beyond our control.
Booking Policy:
Our booking policy requires that all bookings must be made by individuals who are 18 years of age or older. This is to ensure that our customers are legally able to enter into contracts and provide accurate and truthful information.
In addition, we require that the individual making the booking is the same person who will be using the service or traveling. If someone other than the individual making the booking will be using the service or traveling, we require written consent from the person who will be using the service or traveling, as well as from the person who made the booking.
When making a booking, we require that the customer's name be entered exactly as it appears on their passport face page. If there have been any alterations made to the name, the name should be entered exactly as it appears on the alteration page of the passport.
In addition, we require that customers provide a copy of the front/face or the alteration page of their passport when making a booking. This is to ensure that we have accurate and up-to-date information and to avoid any potential issues with travel documents.
By making a booking with us, the first named person on the booking agrees on behalf of all persons detailed on the booking to our use of personal data in accordance with our Privacy Policy and our Privacy Statement. The first named person on the booking is also authorized on behalf of all persons named on the booking to disclose their personal details to us, including any special categories of data such as health conditions or disabilities and dietary requirements.
The first named person on the booking guarantees that they have the authority to accept and do accept on behalf of all persons named on the booking, the Booking Conditions, and agrees to be bound by them, including the financial responsibility for payment of the booking. The first named person on the booking also guarantees payment to us of the total cost of the holiday booked.
We take the security and privacy of our customers' information seriously and use industry-standard encryption and security measures to protect personal and financial data. However, we cannot be held responsible for any unauthorized access to or use of information that is beyond our control.
Cancellation policy:
When making a booking with us, please note that it may be booked under a nocancellation policy, which means that we will not be able to provide any refunds in the event of a cancellation. This is because some service providers, such as airlines and hotels, have strict cancellation policies that do not allow for refunds.
However, in special cases, we can communicate with our dealers and the relevant airlines to see if there is any flexibility in their protocols and to try our best to do the needful. In order to do this, we require all supporting documents to be provided, including any confirmation of the cancellation and any other documentation required by the service provider.
Please note that any refunds or cancellation allowances will be subject to the terms and conditions of the service provider and the cancellation policy that was agreed upon at the time of booking.
We take the security and privacy of our customers' information seriously and use industry-standard encryption and security measures to protect personal and financial data. However, we cannot be held responsible for any unauthorized access to or use of information that is beyond our control.
Refund policies:
If you need to cancel your booking, please notify us as soon as possible. The amount of the refund will depend on the terms and conditions of the service provider and the cancellation policy that was agreed upon at the time of booking.
Please note that only a certain amount of the money will be refunded, as specified in the cancellation policy. In some cases, there may be no refund available if the cancellation is made outside of the specified cancellation period.
In order to process a refund, we require all relevant documents to be submitted, including any confirmation of the cancellation and any other documentation required by the service provider
We take the security and privacy of our customers' information seriously and use industry-standard encryption and security measures to protect personal and financial data. However, we cannot be held responsible for any unauthorized access to or use of information that is beyond our control.